Faq
If you have more questions, please email us and we'll get back to you within 2 business days.
Shipping & delivery
How long does it take for my order to be processed and shipped?
Processing time: 1-2 weeks
As a handcrafted, small batch perfumery singlehandedly run by our founder and perfumer, our products are made to order to avoid excess in inventory and waste.
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
You can find an estimated shipping timeline for your order at checkout. Estimated delivery range is completely under the courier's discretion. We cannot be held liable for any delays.
Please note that the shipping timeline does not include our processing time.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location. Please note that the estimated delivery range upon checkout does not include our 1-2 weeks processing time.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping or in cases of tracking marked as delivered but is nowhere to be found please contact USPS at 1-800-275-8777 in order to investigate this issue. If it is with UPS please call 1-800-742-5877.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order and it has not been shipped out, please contact us as soon as possible.
However, if the package has already been handed to the courier, we are unable to make changes to the order.
Returns
Can I return a product if I have opened it or used it?
Due to the nature of our products we do not accept exchanges nor refunds once the product has been opened or used.
We understand that sometimes a product may not meet your expectations so for every full bottle purchase we always add a sample vial for you to test out before opening or using the full bottle.
After testing our sample vial and the fragrance does not meet your expectations, please send us an e-mail within two weeks after purchase with your order number and we can start the return process.
Please note that the customer will be responsible for the shipping cost when returning a product. Any refunds processed will amount to the total cost of product/s returned minus shipping costs.
All returned products must be unused and unopened.
Do I have to pay for shipping when returning a product?
The customer will be responsible for the shipping cost when returning a product. Please note that any refunds processed will amount to the total cost of product/s returned minus shipping costs.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product if it causes an allergic reaction or doesn't work for my skin type?
Your satisfaction is our top priority, so we want you to feel confident in your purchase. For every full bottle purchase we always add a 1mL sample vial for you to test out before opening or using the full bottle.
After testing the sample vial and it causes an allergic reaction or doesn't work for your skin type, please let us know and we'll start the return process.
All returned products must be unused and unopened.
Our products
Are all your products on pre-order basis only?
As a handcrafted, small batch perfumery singlehandedly run by our founder and perfumer, our products are made to order to avoid excess in inventory and waste.
Are your products ethically made?
Yes, we're committed to ethical manufacturing practices and strive to ensure that all of our products are made under fair and safe working conditions. We work closely with our suppliers to ensure that they meet our ethical standards and regularly monitor our supply chain to ensure compliance.
Are you vegan and cruelty-free?
Yes, we're proud to be a vegan and cruelty-free brand. We never test our products on animals and use only vegan ingredients in all of our formulations. We believe that beauty should be ethical and sustainable, and we're committed to promoting a more compassionate world.